As a Senior Staff Software Engineer - Escalations, you will be responsible for fixing product bugs and delivering code changes to the Production part of product reliability, resiliency, stability & sustenance for all Druva SaaS Customers.

This role will require excellent communication skills as you will collaborate with Product Management, CloudOps, Development & Customer-Facing Teams to refine requirements, product architects to propose architectural changes, and other product owners to drive features for usability/supportability/quality.

Key Skills :

- 6 - 9 years of experience in a combination of Development and Sustenance roles.

- Extensive hands-on experience in Go/Python on Unix/Linux or Windows platform.

- Excellent programming skills along with Data structures, Algorithms, and Design Concepts.

- Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.

- Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internal stakeholders.

- Experience in enterprise software, deep knowledge of software development including threading, network, and disk IO, data transformations, data integrity, systems management, systems administration, and monitoring.

Desirable Skills :

- Exposure to specific technologies around Office 365/VMWare/HyperV/Nutanix/FS/NAS.

- 6+ years of software development experience in Python/Golang.

- Experience in the development of complex, scale-out, distributed systems based on Service Oriented Architecture/Micro services.

- Experience in Cloud Technologies (preferably AWS).

- Knowledge of the Backup or Storage domain will be an advantage.

Role And Responsibilities :

- Suggest and propose solutions to complex design problems for respective technology/workload.

- Fix Product Bugs and deliver code changes to Production.

- Work closely with the Sales/Tech Support/Customer Success/Professional Services team assisting them on their POCs and Implementation Projects.

- Own and drive the Cloud Production issues for investigation and RCA, delivering a solution and working with the extended development teams.

- Drive validation of future releases in a staging environment for customer use cases, a gatekeeper for product release and quality assurance.

- Partner with respective scrum teams and Product Management for feature design & product improvements.

- Ensure communication flows well cross-functionally for product updates and known issues.

Qualification :

- B.Tech/B.E/M.E/M.Tech (IT or Computer Science) or equivalent.