Draup - IT Support Specialist - Troubleshooting

Job Overview :

Key Responsibilities :

- Setup and configure laptops with both Windows and Mac operating systems according to company standards.

Laptop Reimaging :

- Reimage laptops for new users or to resolve issues, ensuring all necessary software and updates are correctly installed.

Hardware Troubleshooting and Repair :

- Diagnose and repair hardware issues related to laptops, desktops, and other peripherals, ensuring minimal downtime for users.

Software Installation :

- Install, configure, and update software applications required by employees to perform their job functions.

Wi-Fi Troubleshooting :

- Provide support for Wi-Fi connectivity issues, ensuring stable and secure network access for all users.

Printer Configuration :

- Configure and maintain printers, troubleshoot printing issues, and ensure all devices are properly connected to the network.

Asset Management :

- Track and manage IT assets, including hardware, software licenses, and other resources,

maintaining accurate inventory records.

Video Conferencing Support :

- Set up and support video conferencing systems, ensuring that meetings are conducted smoothly with minimal technical issues.

Outlook, Teams, and OneDrive Configuration :

- Configure and troubleshoot Microsoft Outlook, Teams, and OneDrive for end-users, ensuring proper integration and functionality.

Vendor Coordination :

- Coordinate with external vendors for the purchase, repair, and maintenance of IT equipment, ensuring timely delivery and service.

IT Asset Purchase :

- Assist in the procurement of IT assets, ensuring that all purchases meet company requirements and budget constraints.

License Management :

- Manage the purchasing, renewal, and tracking of software licenses, ensuring compliance with licensing agreements.

Basic Firewall Knowledge :

- Assist in managing firewall settings and configurations to maintain network security and integrity.

End-User Support :

- Provide day-to-day technical support to end-users, resolving IT-related issues efficiently and professionally.

Device Management :

- Handle and troubleshoot devices such as Wi-Fi routers, headsets, connectors, Jabra speakers,

and other peripherals.

Qualifications :

- Strong knowledge of Windows and Mac OS.

- Experience with hardware troubleshooting and repair.

- Familiarity with network configurations and basic firewall management.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills and a customer-oriented approach.