Dixit Infotech Services - L2 Desktop Support Engineer

Key Responsibilities :

- Provide L2 technical support for desktops, laptops, printers, and other end-user devices

- Troubleshoot and resolve hardware, software, and network-related issues escalated from L1 support

- Perform installation, configuration, and maintenance of Windows OS, Microsoft 365, and standard applications

- Manage and support Active Directory, user account setup, and permissions

- Support VPN, LAN, WAN, and Wi-Fi connectivity issues

- Perform system upgrades, patch management, and antivirus updates

- Maintain IT asset inventory and ensure compliance with IT policies

- Prepare and maintain incident reports, technical documentation, and root cause analyses

- Provide remote support and on-site troubleshooting as required

Required Skills & Experience :

- 5+ years of experience in Desktop / IT Support, with at least 2 years in L2 support

- Strong knowledge of Windows 10/11, Microsoft 365, Outlook, and Active Directory

- Experience with remote support tools (i.e., TeamViewer, AnyDesk, or SCCM)

- Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN)

- Excellent troubleshooting, communication, and customer service skills