Development & Operational Support Engineer - .Net/C#/SQL Server

Responsibilities :

- Design, develop, and maintain applications using .NET (C#), SQL Server, and SSIS.

- Build and optimize data integration workflows and ETL processes.

- Develop and maintain APIs and web services for internal and external integrations.

- Participate in code reviews, testing, and deployment activities.

- Create and maintain technical documentation for applications and interfaces.

Operational Support & Monitoring :

- Monitor application health, logs, and performance during business hours.

- Perform routine maintenance tasks including IIS server management and service restarts.

- Manage installation, configuration, and updates of applications and services.

- Ensure uptime and reliability through proactive monitoring and issue resolution.

Incident, Problem & Change Management :

- Handle incidents, problems, and changes using ITSM tools (e.g., ServiceNow).

- Maintain and update support frameworks and access management records.

- Coordinate with stakeholders to ensure timely resolution and communication.

Security & Compliance :

- Manage certificates, client secrets, and service accounts.

- Execute security processes and ensure compliance with internal policies.

- Support identity and access management (IAM) updates and audits.

Data & File Management :

- Monitor and troubleshoot file transfers and data flows across systems.

- Support daily, monthly, and delta data processing tasks.

- Ensure data integrity and consistency across platforms.

Service & Project Management :

- Maintain technical documentation and application landscape diagrams.

- Use tools like LeanIX, Draw.io, and Confluence to document processes and interfaces.

- Lead or support technical projects, upgrades, and migrations.

- Establish and maintain a robust support framework for managed services.

Required Skills & Qualifications :

- Proficiency in .NET (C#), SQL Server (T-SQL), and SSIS.

- Experience with IIS server management and application deployment.

- Familiarity with ITSM tools (e.g., ServiceNow) and enterprise architecture tools (e.g., LeanIX).

- Strong understanding of API development, integration patterns, and data workflows.

- Knowledge of security practices including certificate management and IAM.

- Excellent troubleshooting, documentation, and communication skills.

- Ability to work independently and collaboratively in a dynamic environment.