Dell Technologies - Senior System Development Engineer - Backup Infrastructure

Role : Senior Systems Development Engineer

Job Description :

Join us to do the best work of your career and make a profound impact as a Senior Systems Development Engineer - Data Protection (PPDM/Data Domain) on our Escalation Engineering team in Bangalore.

What Youll Achieve :

As a Senior Systems Development Engineer / Escalation Engineer, you will have deep expertise in PowerProtect Data Manager, Data Domain systems, protection policies, storage efficiency mechanisms, replication, cloud tier workflows, and the overall Dell Technologies data protection ecosystem. You will troubleshoot complex backup, restore, orchestration, and data movement issues escalated from customer support, identify enhancements to improve product reliability and customer experience, and directly influence the data protection software roadmap.

You will :

- Troubleshoot complex backup, restore, replication, and retention issues across PPDM, Data Domain, and integrated data protection workflows to determine root cause and drive resolution.

- Communicate clearlyboth verbally and in writingto simplify and explain complex data protection concepts for customers and internal stakeholders.

- Collaborate closely with Product Engineering, Software Development, and Product Management to identify systemic issues and drive prioritization of improvements based on customer impact.

- Develop and deliver internal training, documentation, and troubleshooting guides focused on data protection best practices, PPDM workflows, and Data Domain operations.

- Prepare and maintain technical documents required by support, engineering, and field teamsranging from high-level architectures to deep-dive data path analysis and lead closed-loop corrective action initiatives to address recurring defects, operational gaps, and process issues related to the data protection software stack.

Essential Requirements :

- 5+ years of experience in data protection engineering, backup infrastructure, and systems engineering.

- Strong linux/unix systems and debugging background, including systems programming in C, multi-threading, algorithms, data structures, operating systems, file systems, and advanced troubleshooting using tools like GDB.

- Expertise in Linux (primary) with hands-on experience across VMware, Windows, and heterogeneous workloads; proficient in scripting/programming, databases, backup agents, cloud integrations, and modern protection hardware platforms.

- Advanced networking knowledge (TCP/IP) as applied to backup traffic, storage connectivity, data throughput, and replication paths.

Desirable Requirements :

- Bachelors degree.

- Expertise in Data Domain (DDOS, Boost, replication, cloud tiering) and PowerProtect Data Manager (PPDM) including assets, protection engines, and storage workflows.

ID-R282624