DAZN - Lead Converstional Developer - NLU/NLG

Description :

DAZN is the global leader in sports streaming and digital media, delivering innovative solutions that transform how fans experience sports.

As the worlds largest and fastest-growing sports streaming service, DAZN provides access to live and on-demand sports content anytime, anywhere.

We foster a culture of innovation, inclusion, and diversity, where limitless ambition drives us to continually raise the bar for our customers.

Headquartered globally, we empower our teams to make an impact while ensuring everyones voice is heard and valued.

Job Summary :

We are looking for an experienced Lead Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions.

This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.

Key Responsibilities :

- Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar.

- Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions.

- Provide technical leadership and mentorship to a team of conversational developers and designers.

- Ensure best practices for NLP, conversation design, testing, and continuous optimization.

- Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience.

- Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals.

- Stay up to date with advancements in conversational AI, NLP, and NLU technologies.

Required skills :

- 5+ years of experience in conversational AI development, with experience in a senior or lead role.

- Strong understanding of NLP, NLU, and dialogue management concepts.

- Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent.

- Proven ability to design and manage complex, multi-turn conversational experiences.

- Strong leadership, mentoring, and communication skills.

Good to have :

- Experience working with enterprise-scale chatbot deployments.

- Familiarity with LLM-based conversational solutions.

- Background in UX writing or conversation design frameworks.