Daten Technology - L2/L3 IT Operations Engineer

Description :

Role Purpose :

- Monitor system health and respond to alerts from Dynatrace, CloudWatch, and monitoring tools

- Perform root cause analysis using application logs, database queries, and telemetry data

- Execute operational tasks using runbooks and automated workflows

- Assist in creating automation scripts for common operational tasks

- Support ServiceNow incident lifecycle management including triage, updates, and closure

- Work with third-party vendors and integration systems to resolve operational issues

- Maintain knowledge base documentation and operational playbooks

- Support data analysis for incident trends and operational improvement initiatives

Required Technical Skills & Experience :

- 4 - 6 years experience in Application Support or Production Support

- Strong SQL query skills for data validation and incident diagnostics

- Basic familiarity with AWS services and monitoring tools

- Experience using ServiceNow ticketing workflows

- Exposure to log analysis, API troubleshooting, and data validation

- Knowledge of scripting or automation tools is an advantage

Required Functional Skills (Telecom Domain) :

- Strong understanding of telecom BSS concepts including Billing, Charging, Subscription

Management, and Order Management

- Experience with proration, recurring charges, usage-based billing, and invoice lifecycle

- Experience handling production issues related to billing discrepancies, failed activations, and

subscription errors

- Ability to analyse order-to-cash flows across integrated telecom systems

Nice to Have :

- Knowledge of promotions, discounts, bundles, and offer configuration

- Understanding of customer lifecycle, plan migrations, and account management

- Familiarity with payment processing, recharge/top-up flows, and financial transactions