Data Analyst - Contact Center Analytics
Data AnalystData AnalyticsTableauSQLSynapse AnalyticsContact Center AnalyticsDashboard DesignReporting AnalyticsAzure SQLETLPython
Posted on: 15/12/2025
Job Description
Job Title : Data Analyst Contact Center Analytics.
Location : Gandhinagar, Gujarat.
Job Mode : On-site/ Remote.
Shift Timing : 6:30 PM IST 3:30 AM IST (Flexible for US clients).
Experience : 3+ Years.
Benefits : Food allowance, Night shift allowance (as per the process), Cab/ Petrol allowance, Health insurance, and many more.
Role Overview :
The role involves day-to-day ad hoc analysis, dashboard development, data extraction, and direct interaction with US stakeholders.
Key Responsibilities :
- Develop and maintain Tableau dashboards and scheduled reports.
- Perform ad hoc analyses to support operational and business needs.
- Write and optimize SQL queries to extract data from Azure Synapse / Azure SQL.
- Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.
- Work directly with US clients to gather requirements and present findings.
- Ensure data accuracy, documentation, and dashboard usability.
- Support internal teams with Tableau training when required.
Required Skills :
- 3+ years total experience in Data Analysis.
- Minimum 2 years of hands-on Tableau experience (dashboard building, publishing).
- Strong SQL skills and experience with Azure Synapse or Azure SQL databases.
- Mandatory experience in contact center analytics / call center domain.
- Good communication skills for direct client interaction.
- Flexibility to work in US-aligned shifts (starting 6:30 PM IST).
Good to Have Skills :
- Understanding of ETL/data pipelines.
- Experience with advanced analytics (Python/R) is a plus.
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Posted in
Data Analytics & BI
Functional Area
Data Mining / Analysis
Job Code
1590309
