Note : This is a remote, 6-day/week role requiring substantial overlap with Pacific Time (PT/PST) working hours.

Key Responsibilities:

- Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.

- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.

- Triage with sound judgment escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.

- Surface systemic patterns and product risks to engineering and product leadership.

- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.

- Communicate with precision, professionalism, and empathy.

Qualifications:

- Ability to debug web applications, likely coming from either a:

1. Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.

2. Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.

- Comfortable with AI systems youve played with LLMs, agents, or generative models.

- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).

- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

- Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.