Crum & Forster - Print Server/Canon Flow Administrator - uniFLOW

Job Description :

Print Server / Canon Flow Administrator

Position Overview :

The Print Server/Canon Flow Administrator manages the organization's print infrastructure, including Windows print servers, Canon multifunction devices, and Canon uniFLOW/Workflow solutions. This role also coordinates equipment moves, supports new-site deployments, and oversees print-related leases to ensure smooth operations across all locations.

Key Responsibilities :

- Maintain and administer Windows print servers, including queue creation, driver updates, and print spooler health.

- Monitor print server performance and proactively resolve issues affecting availability or speed.

- Configure secure print release, print policies, and access controls.

- Perform routine maintenance, patching, and upgrades.

Canon Device & uniFLOW Administration :

- Configure and maintain Canon MFDs, including firmware updates and fleet monitoring.

- Manage uniFLOW/Canon Workflow systems, including user setup, secure print, scan workflows, and authentication.

- Troubleshoot print/scan routing issues, workflow failures, and device authentication problems.

- Maintain integrations with Active Directory, email systems, and document management platforms.

Workflow & Document Management :

- Build and maintain automated workflows for scanning, routing, OCR, and document processing.

- Partner with business units to design or refine workflows that improve efficiency.

- Ensure compliance with document retention and security requirements.

Equipment Coordination & Site Management :

- Coordinate moves, additions, and changes (MAC) for print equipment across all locations.

- Plan and execute equipment relocations, ensuring minimal downtime and proper configuration at the new site.

- Support new-site openings by :

1. Assessing print needs

2. Coordinating device deployment

- Ensuring network, workflow, and authentication readiness

- Work with Facilities, IT, and vendors to ensure smooth transitions during expansions, relocations, or consolidations.

Lease & Vendor Management :

- Manage print-related equipment leases, including renewals, returns, and lifecycle planning.

- Track lease terms, device counts, and contract obligations.

- Serve as the primary liaison with Canon and other print vendors for service, supplies, and escalations.

- Review vendor performance and recommend improvements or cost-saving opportunities.

Support & Troubleshooting :

- Provide Tier 2/Tier 3 support for print, scan, and workflow issues.

- Train end users and support teams on print/scan procedures and best practices.

- Maintain documentation for configurations, workflows, and standard operating procedures.

Security & Compliance :

- Implement and enforce print security policies, including secure release and data protection.

- Monitor logs and audit trails for compliance and anomaly detection.

- Ensure print infrastructure aligns with IT security standards.

Monitoring & Reporting :

- Track device usage, print volumes, and cost allocation.

- Generate reports on usage trends, device health, and optimization opportunities.

- Monitor fleet performance and proactively address issues.

Qualifications :

- Experience with Windows print server administration.

- Hands-on experience with Canon MFDs and uniFLOW/Workflow solutions.

- Strong understanding of print drivers, queues, and network printing protocols.

- Familiarity with Active Directory and authentication methods.

- Experience coordinating equipment moves or site deployments.

Preferred :

- Experience with document management systems (Therefore, SharePoint, etc.).

- Knowledge of PowerShell for automation.

- Understanding of network fundamentals (TCP/IP, DNS, SMB).

- Experience managing vendor contracts or equipment leases.

Soft Skills :

- Strong communication and customer service orientation.

- Ability to coordinate across teams and manage multiple priorities.

- Detail-oriented with strong documentation habits.

- Comfortable working independently and in cross-functional environments.