Cognizant - Production Support Engineer - NICE Actimize

Role Overview :

We are looking for an experienced Actimize Production Support Engineer to manage and support critical Actimize applications in a production environment. The role will be responsible for ensuring application availability, incident resolution, performance monitoring, root-cause analysis, and coordination with development and infrastructure teams.

Key Responsibilities :

- Provide L2/L3 production support for NICE Actimize applications and related systems.

- Monitor application health, batch processes, interfaces, jobs, and production workflows.

- Analyze and resolve production incidents, service requests, and application issues within defined SLAs.

- Perform root-cause analysis for recurring and critical production issues and implement permanent fixes.

- Troubleshoot Actimize application components, configurations, integrations, and data-related issues.

- Monitor application logs and identify performance, connectivity, and processing issues.

- Coordinate with development, database, infrastructure, middleware, and business teams for issue resolution.

- Support deployment activities, production releases, patches, configuration changes, and post-deployment validation.

- Perform impact analysis and participate in change management activities.

- Develop and maintain operational procedures, support documentation, troubleshooting guides, and knowledge articles.

- Identify opportunities for application stability, performance, and support-process improvements.

- Participate in incident bridges and provide timely communication to stakeholders during critical production issues.

- Support batch scheduling, job monitoring, reconciliation, and exception handling.

- Ensure compliance with production support processes, security standards, and operational controls.

Required Skills :

- 8 to 10 years of experience in application/production support, with strong experience in NICE Actimize.

- Hands-on experience supporting Actimize applications in enterprise production environments.

- Strong understanding of Actimize application architecture, workflows, configurations, and integrations.

- Experience in L2/L3 application support and incident management.

- Strong SQL skills for data validation, troubleshooting, and production issue analysis.

- Good understanding of Unix/Linux environments and shell scripting.

- Experience working with application logs, monitoring tools, batch jobs, and schedulers.

- Knowledge of application deployment and release management processes.

- Strong troubleshooting and problem-solving skills.

- Experience working with ITIL-based incident, problem, and change management processes.

- Good understanding of SDLC and production support methodologies.

- Strong communication and stakeholder-management skills.

Good to Have :

- Experience with Actimize AML/Fraud solutions.

- Exposure to Actimize SAM, IFM, CDD, AIS, or related modules.

- Experience with middleware, APIs, messaging systems, or enterprise integrations.

- Exposure to performance tuning and application monitoring tools.

- Experience in financial services, banking, payments, or other regulated environments.

Key Result Areas :

- Production application availability and stability.

- Timely resolution of incidents within agreed SLAs.

- Reduction in recurring production issues.

- Effective root-cause analysis and permanent resolution.

- Successful production releases and change implementation.

- Improved application performance and operational efficiency.