Cognite - L2 Support Engineer - Incident Management

Role Overview :

We are looking for a proactive and technically strong L2 Support Engineer with hands-on experience in React, Python, Kubernetes, CI/CD, and Prometheus.

The role involves troubleshooting production issues, supporting cloud-native applications, and collaborating closely with engineering teams to ensure system reliability and performance.

Key Responsibilities :

- Provide Level 2 support for web applications and backend services.

- Troubleshoot and resolve issues in React-based front-end applications.

- Analyze and debug Python services, logs, and API failures.

- Monitor system health using Prometheus and respond to alerts.

- Investigate performance bottlenecks and recurring incidents; perform root cause analysis (RCA).

- Support and maintain applications running on Kubernetes clusters.

- Assist with CI/CD pipelines, deployments, rollbacks, and release validations.

- Read and interpret application, container, and infrastructure logs to identify failure points.

- Collaborate with L3/engineering teams for complex issues and permanent fixes.

- Document incidents, solutions, and operational procedures.

Required Skills & Qualifications :

- 3+ years of experience in Application Support / Production Support (L2).

- Strong knowledge of React (debugging UI issues, state management, API integration).

- Solid experience with Python for troubleshooting services and scripts.

- Hands-on experience with Kubernetes (pods, deployments, services, logs).

- Experience with Prometheus and alert-based monitoring.

- Understanding of CI/CD concepts (builds, pipelines, deployments).

- Strong understanding of REST APIs, HTTP status codes, and API troubleshooting.

- Experience reading logs using tools like ELK, CloudWatch, or similar.

- Good incident management and communication skills.

Nice to Have :

- Experience with cloud platforms (AWS, Azure, or GCP).

- Knowledge of Grafana dashboards.

- Exposure to DevOps or SRE practices.

- ITIL or incident management process experience.

What We Offer :

- Opportunity to work with modern, cloud-native technologies.

- Collaborative environment with strong engineering support.