Job Description :

Senior. 12+ yrs | Remote / hybrid | Reports to : ServiceNow Architect | Openings : 1.

About Us :

At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownershipwhere designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.

Role Summary :

Lead a pod of three ServiceNow developers building the NOC platform. Turn the architecture into working scoped apps, flows, and integrations and stay hands-on in the code. Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America.

The operator is moving off a legacy ITSM platform onto ServiceNow. The first goal is closed-loop ticketing : bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Lead :

- Break the architecture into stories for closed-loop ticketing, alarm correlation, and migration work; sequence them across the increment.

- Build and review scoped applications, Flow Designer flows, business rules, and IntegrationHub spokes connecting ServiceNow to the lakehouse, contact center, and NeIO agent layer.

- Own Event Management configuration : event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.

- Stand up ticket-quality checks : required-data validation, intake quality scoring, and auto-augmentation with site health.

- Stand up Performance Analytics dashboards for real-time NOC views : operational health, KPI trends, and SLA posture.

- Set the developer workflow : branching, update-set or pipeline strategy, code review, ATF tests, and definition of done.

Responsibilities :

- Run the day-to-day of a three-developer pod : assign work, unblock the team, review every change, and keep delivery on the PI plan.

- Stay hands-on write the hard integrations and the reference patterns the team copies.

- Work with the Architect on design and with customer data engineering leads on integration contracts.

- Hold the quality bar through code review and ATF coverage; flag scope and timeline risk early.

First 90 Days :

- A working developer pipeline : branching, review, and ATF in place.

- First closed-loop story shipped to a test instance and demoed.

- Reference patterns documented for the pod to reuse.

Must Have :

- 7+ years building software; 4+ years hands-on ServiceNow development.

- Strong scripting : server-side and client-side JavaScript, Glide APIs, and scoped application development.

- Flow Designer, IntegrationHub, REST integrations, and inbound/outbound event handling.

- ITOM Event Management configuration, or equivalent alarm and event pipeline work.

- Has led a small team and owned code review and delivery quality.

Nice to Have :

- Remedy-to-ServiceNow migration experience.

- Contact center platform integration (NICE InContact, Genesys, or Amazon Connect).

- Databricks or REST-based data lakehouse integration experience.

- ServiceNow AI : AI Agents, Now Assist, NASK skills, and grounding.

- Integrating ServiceNow flows with external AI services via REST and webhooks.

- ServiceNow Virtual Agent and NLU configuration for self-service deflection.

- ServiceNow Knowledge Management module configuration.

- Telecom or NOC domain; hands-on CMDB and CSDM.

- CI/CD for ServiceNow : pipelines and automated testing.

Certifications :

Required :

- CSA Certified System Administrator.

- CAD Certified Application Developer.

Preferred :

- CIS ITOM Event Management.

- CIS CSM or ITSM.