Architect :

10+ yrs | Remote / hybrid | Reports to : Codvo Delivery Lead | Openings : 1.

About Us :

At Codvo, we build scalable, future-ready digital platforms that drive real business impact.

We foster a culture of innovation, collaboration, and ownershipwhere designers work closely with product and engineering teams to deliver high-quality, user-centered experiences.

If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.

Role Summary :

Own the end-to-end ServiceNow architecture for a 24/7 telecom NOC : migration from legacy ITSM, CMDB/CSDM data model, ITOM Event Management, and all integrations enabling closed-loop ticketing.

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America.

The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing : bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up.

Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults.

You help build the platform and the integrations that close that loop.

What You Will Own :

- Target architecture across ITSM, ITOM (Event Management, Service Mapping, Discovery), and CSM with CMDB/CSDM as the foundation.

- Migration design off legacy ITSM : data model mapping, ticket history, and a cutover plan that maintains 24/7 support.

- Closed-loop flow : network KPI and alarm data into Event Management, alarm-to-alert correlation, incident creation with blast radius, and a change gate before network-side actions.

- Integration architecture to the lakehouse (KPI reports), contact center (call-to-ticket linkage), and the NeIO agent layer.

- AI data-sovereignty pattern : where reasoning runs, what crosses instance boundaries, and an air-gapped on-prem option.

- Platform standards : scoped apps, pipeline/update-set strategy, environment topology, security, and ACL model.

Responsibilities :

- Translate operations requirements into a ServiceNow solution design and phased roadmap.

- Run CMDB/CSDM design so day-one data is clean enough for routing, root cause analysis, and AI.

- Make build, buy, and configure decisions; fill gaps with NeIO where ServiceNow doesn't fit.

- Review Tech Lead and developer designs; own technical quality and non-functional requirements (availability, audit, traceability).

- Serve as technical point of contact to customer data and integration leads on scope and sequencing.

First 90 Days :

- Signed-off target architecture and CMDB/CSDM design.

- Working closed-loop proof on one alarm signature, end to end.

- Migration and cutover plan agreed with the operations team.

Must Have :

- 10+ years in enterprise software; 6+ years on ServiceNow as architect or lead architect.

- Deep ITOM : Event Management, Service Mapping, Discovery, and MID Server topology.

- CMDB and CSDM design at production scale; you have owned a CMDB other teams depend on.

- Delivered at least one migration from a legacy ITSM platform to ServiceNow.

- Integration architecture : IntegrationHub, REST/SOAP, MID Server, event ingestion from external data platforms.

- Contact center platform integration experience (NICE InContact, Genesys, or Amazon Connect).

- Security and ACL design in regulated or data-sensitive environments.

Nice to Have :

- Telecom or NOC background; TM Forum APIs; ServiceNow TSM/TSOM.

- Lakehouse integration patterns (Databricks preferred) for real-time KPI surfacing.

- ServiceNow Knowledge Management : KB lifecycle, feedback loops, knowledge-centered service.

- ServiceNow Performance Analytics for NOC operational dashboards.

- ServiceNow AI : Now Assist, AI Agents, Predictive Intelligence, grounding/evaluation patterns.

- Integration contracts for external AI/LLM platforms : webhook handoffs, async response handling, confidence-threshold-gated automation.

- Air-gapped or on-prem ServiceNow and OpenShift deployment.

Certifications :

1. Required :

- CSA Certified System Administrator.

- CAD Certified Application Developer.

2. Preferred :

- CIS ITOM Event Management.

- CIS Discovery.

- CTA Certified Technical Architect (or on track).