About the job :

Role : Senior QA Engineer Functional System Testing & Contact Center Domain

Company : CODVO.AI

Department : Engineering

Location : Pune, India (Work From Office)

Employment Type : Full-Time

Experience Level : Senior (7+ Years)

Shift Timing : 9 : 30 AM - 6 : 30 PM IST | 5 days/week

Role Overview :

We are seeking a highly skilled Senior QA Engineer with 7+ years of experience to lead comprehensive functional, system, and end-to-end testing for our cloud-based contact center SaaS platform.

In this role, you will design and execute advanced test strategies that validate complex omnichannel workflows, multi-system integrations, and enterprise-scale customer journeys.

Your investigative mindset, critical thinking, and deep domain expertise will be instrumental in uncovering hidden defects and ensuring the delivery of stable, customer-centric releases.

What You'll Do :

- Design and execute comprehensive functional, system, integration, and end-to-end test scenarios for complex contact center workflows, including voice, chat, email, routing, reporting, and agent desktop functionalities.

- Lead exploratory testing initiatives using heuristic-driven and mind-map-driven approaches to identify intermittent issues, concurrency defects, resiliency gaps, and workflow integration failures across distributed enterprise systems.

- Validate omnichannel customer journeys by testing real-world scenarios across multiple communication channels, user roles, configurations, and data variations to ensure seamless end-to-end experiences.

- Perform deep integration testing across APIs, microservices, databases, event streams, and third-party systems; validate backend processing, data consistency, and transaction integrity using SQL/NoSQL analysis and log examination.

- Drive risk-based quality initiatives by identifying high-impact business failure points, unusual user behaviors, negative scenarios, and edge cases that could impact production stability.

- Create high-quality defect reports with strong root-cause analysis, reproducibility steps, business impact assessment, and troubleshooting details to enable rapid resolution.

- Collaborate cross-functionally with Product Management, Development, DevOps, and Architecture teams to clarify requirements, participate in release readiness reviews, and drive continuous quality improvements.

- Execute regression, impact analysis, and sanity testing for releases, patches, and hotfixes in fast-paced Agile environments with multiple parallel testing activities.

What We're Looking For :

Required Experience & Skills :

- 7+ years of hands-on QA testing experience with demonstrated expertise in functional, system, integration, and end-to-end testing methodologies.

- Strong understanding of contact center domain workflows, enterprise communication platforms, and omnichannel customer journey validation.

- Proven capability in designing complex test matrices, scenario permutations, and workflow combinations for distributed systems.

- Excellent exploratory testing skills with an investigative, analytical mindset and ability to challenge assumptions.

- Hands-on experience validating cloud-based applications and microservices architectures.

- Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools.

- Solid understanding of REST APIs, backend validation, and integration testing across multiple systems.

- Experience working in Agile/Scrum environments with fast-paced release cycles.

- Exceptional analytical and critical-thinking abilities with strong ownership mindset toward product quality.

- Excellent communication and collaboration skills across cross-functional teams.

Nice to Have :

- Prior experience with contact center, unified communications, CX, or SaaS platforms.

- Exposure to cloud platforms (Azure, AWS, or GCP).

- Knowledge of monitoring, observability, and production diagnostics tools.

- Understanding of enterprise-scale integrations and distributed systems behavior.

- Experience with test automation frameworks and CI/CD pipelines.

What We Offer :

- Competitive compensation commensurate with experience and expertise.

- Career growth in a fast-growing SaaS organization with opportunities to mentor junior QA engineers.

- Collaborative culture working alongside talented product, engineering, and architecture teams.

- Flexible work environment with work-from-office arrangement in Pune.

- Professional development opportunities to deepen domain expertise and testing methodologies.

- Impact-driven role where your quality initiatives directly influence customer satisfaction and product stability.

About CODVO.AI :

CODVO.AI is a leading SaaS provider of intelligent contact center solutions designed to transform customer experience at enterprise scale. Our platform empowers organizations to deliver seamless omnichannel communication, advanced analytics, and AI-driven insights. We are committed to building robust, scalable, and customer-centric products that solve real-world business challenges.