The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.

Key Responsibilities :

- Support during USA hours and flexibility to be available during non-business hours for any outage support

- Work with OEM to handle issues and support

- Provide support for Microsoft 365 services including :

1. Exchange Online (mail flow, mailbox issues, transport rules)

2. Teams (meetings, collaboration, voice basics)

3. SharePoint Online & OneDrive (permissions, sync issues, site access)

4. Microsoft Forms, Planner, Power Automate (basic troubleshooting)

- Manage user provisioning, licensing, and access in Azure AD

- Assist with user onboarding/offboarding processes

- Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes

- Assist users with Teams collaboration issues, channels, Teams policies, and feature administration

- Administer Conditional Access, MFA, and security policies

- Support DLP, retention labels, sensitivity labels, and encryption

- Handle security alerts related to compromised accounts, login anomalies, and phishing reports

- Manage identity lifecycle operations and Azure AD group administration

- Support Intune device enrollment, compliance policy issues, and application deployments

- Troubleshoot configuration profiles, compliance failures, and update policies

- Manage tickets, SLA adherence, and escalations from L1

- Perform tenant monitoring and service health reviews

- Maintain SOPs, runbooks, and documentation

Required Skills :

- Strong hands-on experience supporting Microsoft 365 services in enterprise environments

- Exchange Online Administration

- Teams Administration & Troubleshooting

- SharePoint Online & OneDrive Support

- Azure AD / Entra ID Administration

- Intune Support (L2 Level)

- Conditional Access & MFA

- DLP & Email Security

- Outlook Troubleshooting & Mail Flow Management

- Strong communication and problem-solving skills

Preferred Qualifications :

- Certifications: MS-900, MS-102, AZ-900, SC-900

- Hybrid Exchange Environment Experience

- PowerShell scripting basics

- Knowledge of Microsoft Defender for Office 365

Education : Bachelors degree in IT, Computer Science, Engineering, or equivalent experience.

Location : Pune

Experience : 6 to 8 Years