Codvo.ai - Principal Quality Assurance Engineer - AI & Conversational Systems

Role Overview :

- Lead evaluation of AI-driven voice bots, agent assist, and summarization systems.

- Design LLM validation frameworks ensuring accuracy, safety, and latency compliance.

- Drive responsible AI and bias testing standards.

Core Responsibilities :

- Hallucination detection and response accuracy scoring.

- RAG and knowledge grounding validation.

- Synthetic call testing and AI load benchmarking.

- Prompt robustness and fallback validation

- Sensitive data leakage and AI compliance testing.

Ideal Background :

- Experience in LLM or conversational AI testing.

- Hands-on exposure to AI evaluation metrics.

- Strong understanding of AI safety and bias validation.

- Experience designing AI testing frameworks.