We are looking for a hands-on CloudOps engineer with strong experience supporting production environments across AWS and GCP.

Role & Responsibilities :

Cloud Platforms (AWS & GCP) :

Must have hands-on operational experience with :

- AWS (strong) : EC2, ECS/Fargate

- AWS (working knowledge) : RDS (Postgres/MySQL)

- GCP (strong) : GCE (VMs)

- GCP (working knowledge) : CloudSQL, AlloyDB

Expected Capabilities :

- Troubleshoot performance, availability, and connectivity issues.

- Support upgrades, patching coordination, and lifecycle management.

- Work across dev, QA, and production environments with strong awareness of production impact.

Networking (Practical Knowledge) :

Strong working understanding of :

- VPCs, subnets, routing tables

- Security groups and firewall rules

- DNS (internal and external)

- Basic connectivity patterns (peering, private endpoints / PSC)

Ability to :

- Troubleshoot cross-service connectivity issues.

- Collaborate effectively with networking teams (clear understanding of ownership boundaries).

IAM, Security & Access Governance (Critical) :

Required experience with :

- AWS IAM roles and policies

- GCP IAM (projects, folders, service accounts)

Must understand :

- Least privilege access model

- PAM / temporary elevation concepts

- Service account usage and restrictions

Infrastructure as Code (IaC) :

Required :

- Terraform (hands-on)

Strong plus :

- AWS CloudFormation

Expectation :

- Comfortable working in environments where all changes go through pipelines (no manual console changes).

Monitoring, Logging & Observability :

Experience with :

- AWS CloudWatch

- GCP Monitoring and Logging

- Splunk or similar tools

Ability to :

- Troubleshoot incidents using logs and metrics.

- Tune alerts and reduce noise.

DevOps Tooling Support :

Must have experience supporting :

- Artifactory

- Terraform pipelines

Familiarity with :

- GitHub / repository management

- Docker / Kubernetes (basic understanding)

Incident Management & Operations :

Required experience with :

- On-call support model

- Incident triage, escalation, and ownership

Expectations :

- Own issues end-to-end (triage - resolution - handoff if needed).

- Communicate clearly during incidents.

- Work across Cloud Engineering, application teams, and vendors.

Documentation & Runbooks :

Strong expectation for :

- Writing and maintaining runbooks.

- Keeping documentation accurate and up to date.

Ability to :

- Convert informal knowledge into structured, usable documentation.

Automation & Continuous Improvement :

Experience with :

- Scripting (Python or Bash).

- Automating operational tasks and workflows.

Mindset :

- Focus on reducing manual effort and improving operational efficiency.

Cloud Lifecycle Management :

Experience with :

- Provisioning, upgrades, and decommissioning.

- OS / image management (e.g., AMIs, VM images).

Understanding of :

- Patching responsibilities (shared vs application-owned).

- Version upgrades (e.g., database upgrades).