Cloudely - Cyber Security iAM Queue Analyst - CyberArk

Job Title : Cybersecurity IAM Queue Analyst

Location : Pune

Experience : 3+ Years

Mandatory Skills : Active Directory, RACF, Database Platforms, Unix, CyberArk

Responsibilities :

- Provide operational support for IAM processes utilizing Active Directory Users and Computer, CyberArk, Sudo, BoKS, SQL Studio, etc

- Develop reporting and metrics to measure the service and identify potential risks.

- Perform analysis of queue metrics to identify trends and improve processes.

- Define requirements and data flows to automate operationalized tasks.

- Assist with onboarding new applications and platforms to centralize IAM services.

- Assist in the development of new access models for newly centralized applications and platforms.

- Escalate out of normal process issues to SMEs and Management.

- Utilize various toolsets, including PowerShell scripts, to process tasks.

- Perform on-call duties for 24hr support model.

- Tracking and documentation of projects related to specified area utilizing tools such as Jira, MS Teams.

- Documenting and Maintaining SOPs and/or processes.

- SN Form Enhancement and Process Workflows.

- Stay knowledgeable of company and industry security standards.

Required Skills :

- Some college training or experience in an identity and access management role.

- 3+ years of experience with Active Directory, UNIX, and Database tools and concepts.

- 3+ years of experience with Ticket tracking systems and Microsoft Office products.

- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

- Ability to quickly absorb information and adapt to an ever changing environment.

- Strong documentation and problem solving skills.

- Strong desire to learn and be a contributing member of a team.

Desired Skills (Preferred not required) :

- Experience with Powershell, Bash, Perl, and other scripting languages.

- Highly self-motivated, directed, and can work independently without supervision in a high-pressure environment.

- Optimism with a can-do attitude.