Open positions: 1

Location: Hyderabad

Work mode: 5 days Working from office

We are seeking a highly skilled and experienced Device Lifecycle Engineer to provide Level 3 support for our enterprise Windows and macOS environments, ensuring secure, reliable, and compliant endpoint operations. The ideal candidate will have a strong technical background in endpoint management, troubleshooting, and device lifecycle activities, with excellent collaboration and problem-solving skills.

Key Responsibilities:

- Provide Level 3 support for Windows and macOS endpoint-related incidents escalated from Level 2 teams

- Troubleshoot operating system, application, and device performance issues across Windows and macOS environments

- Support OS deployment, imaging, reimaging, upgrades, and lifecycle refresh activities

- Deploy, validate, and troubleshoot OS and application patches

- Support endpoint management platforms such as Microsoft Intune and Windows Autopilot

- Investigate endpoint compliance, configuration, and policy deployment issues

- Perform root cause analysis for recurring incidents and recommend permanent fixes

- Support ServiceNow incident, change, and problem management processes

- Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

- Collaborate with Level 2 support teams, infrastructure teams, and security teams to resolve cross-functional issues

- Ensure endpoint environments remain secure, compliant, and aligned with organizational standards

Required Skills:

- Windows 10/11 Administration

- OS Deployment and Imaging

- Device Troubleshooting

- Group Policy (GPO)

- Windows Update & Patch Management

- macOS Installation and Re-imaging

- User Accounts and Permissions

- File System Fundamentals

- Basic Terminal Commands

- Software Installation and Updates

- Patch Deployment and Validation

- Microsoft Intune

- Windows Autopilot

- Microsoft Entra ID (Azure AD)

- Endpoint Configuration and Compliance

- Basic Endpoint Security Concepts

- ServiceNow

- Incident Management

- Change Management

- Problem Management

- ITIL Fundamentals

Nice to Have:

- Basic PowerShell scripting

- Understanding of device lifecycle management processes

- Experience working in enterprise endpoint support environments

- Familiarity with endpoint security and compliance practices

- Exposure to automation or scripting