Key Responsibilities :

1. Cloud Operations & Incident Management :

- Provide hands-on support, maintenance, and troubleshooting for high-availability production environments across AWS and GCP.

- Lead incident management workflows, performing root-cause analysis (RCA), resolving critical production outages, and driving post-mortem reviews.

- Manage production uptime, capacity planning, performance tuning, and service availability SLAs.

2. Configuration Management & Infrastructure as Code (IaC) :

- Utilize SaltStack (Mandatory) to enforce configuration standards, automate state management, and orchestrate large-scale node environments.

- Provision, update, and manage cloud infrastructure using Terraform following IaC best practices.

- Maintain consistency and security postures across multi-cloud infrastructure environments.

3. Observability, Automation & Scripting :

- Build, maintain, and enhance enterprise monitoring, logging, and observability platforms (e.g., Datadog, Prometheus, Grafana, CloudWatch).

- Automate operational tasks and routine maintenance using scripting languages (Python, Bash, or Shell).

- Implement automated proactive alerting mechanisms to reduce MTTR (Mean Time to Resolution).

4. Technical Governance & Collaboration :

- Author comprehensive system documentation, standard operating procedures (SOPs), and architectural runbooks.

- Collaborate closely with DevOps and Engineering teams to transition new applications into production smoothly.

Technical Qualifications :

Required Experience & Skills :

Experience : 6+ years in Cloud Operations, Cloud Infrastructure, or Site Reliability Engineering (SRE).

Multi-Cloud Support : Proven hands-on production support across both AWS and GCP.

Configuration Management : Expert-level, mandatory proficiency in SaltStack for automated server configuration and orchestration.

Infrastructure as Code : Hands-on proficiency implementing IaC using Terraform.

Operational Readiness : Extensive experience in production support, high-severity incident management, and complex system troubleshooting.

Observability : Practical experience deploying and managing modern monitoring, logging, and metrics platforms.

Automation : Strong automation mindset with proven scripting skills (Python, Bash, etc.).

Soft Skills : Excellent written/verbal communication and documentation capabilities.

Preferred / Nice-to-Have Skills :

- Infrastructure provisioning with AWS CloudFormation.

- Hands-on Kubernetes Administration and container orchestration.

- Experience with DevOps & CI/CD pipeline development (GitLab CI, GitHub Actions, Jenkins).

- Strong Linux Systems Administration foundation (RHEL/CentOS/Ubuntu).

- Database Lifecycle Management : Experience handling database upgrades, maintenance, and failovers (Relational & NoSQL).

- Proven involvement in Cloud Migration initiatives.