Role Overview :

Looking for a hands-on Azure Cloud Operations Engineer to act as the single point of contact for Data Analytics teams (~100+ users) and bridge internal stakeholders with the cloud support vendor. The role is highly operational, SLA-driven, and requires strong coordination across infra teams.

Key Responsibilities :

- Act as L1/L2 SPOC for all Azure infra requests, incidents, and queries

- Triage and manage tickets (P1- P4) with strict SLA adherence

- Coordinate with cloud vendor, infra teams (Network, InfoSec, DBA)

- Perform initial troubleshooting for Azure issues (VMs, Databricks, storage, access etc.)

- Track and enforce vendor SLA performance and escalations

- Ensure smooth change management & maintenance coordination

- Monitor Azure environment (compute, storage, DB, networking)

- Support cost optimization (FinOps) and resource usage tracking

- Ensure compliance & audit readiness (RBI/NIST/ISO)

- Maintain documentation, RCA, and operational trackers

Must-Have Skills :

- Strong hands-on Microsoft Azure (IaaS + PaaS)

- Experience with Databricks, ADLS, Azure SQL / Cosmos DB

- Good understanding of Networking (VNet, NSG, VPN, Firewall)

- Scripting : Python / PowerShell / Bash (any one)

- Monitoring tools : Azure Monitor / Log Analytics

- Experience with ITSM tools (ServiceNow or equivalent)

- Knowledge of ITIL processes (Incident/Change/Problem mgmt.)

Mandatory Requirements :

- 3- 6 years in Cloud Operations / Support (L2/L3)

- Azure certification: AZ-104 or AZ-305 (must)

- Experience in BFSI / NBFC / regulated environment (preferred)

Good to Have :

- Terraform / ARM / Bicep

- Azure cost management / FinOps exposure

- Databricks admin experience

- Additional certs: AZ-500 / AZ-400