Cloud Collaboration Platform Support Engineer

Profile : Cloud Collaboration Platform Support.

Location : Bengaluru.

Experience : 4-6 Years.

Job Description :

Pre-requisites :

Experience Level : E2.

E2 Level : Minimum 5 years of IT experience in Windows/Mac/Desktop apps application support.

Required Skills :

- OneDrive Sync client for Windows, Mac and Mobile.

- Patch Office suites for Windows and Mac.

- Using tools like Jamf / Microsoft Docs / MacAdmins Community to troubleshoot Office for Mac installation and configuration issues.

- Application troubleshooting tools for Office Windows : e. Offcat, SaRa, etc.

- Experience in Supporting Microsoft Office Suite.

- Support Macros for Excel and Outlook.

- Support Office Online Apps Word, Excel, PowerPoint and OneNote.

- Support Migrations & Acquisitions for Office Client Core.

- Intune MAM for managing the mobile O365 apps.

- Experience in Supporting Mac apps, Mac OS, Jamf, safari Browser, Azure AD, Mac Book,

License advice.

- Mac installation and configuration issues.

- Willingness to learn new skills and technologies.

- Ability to make quick decisions, assume leadership without supervision, able to assume a role

of authority as necessary.

- A keen eye for detail and a result driven approach.

- Effective analysis : Ability to listen, analyze and summarize.

- Ability to work in stressful situations.

- Conflict management skills is a plus.

- Customer and team-work oriented.

- Outstanding communication skills.

- Excellent English written and oral communication skills.