Client Success Implementation Engineer - SaaS Domain

Job Description :

As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

Responsibilities :

- Lead technical discovery and solution design during late-stage sales engagements for strategic clients

- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams

- Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements

- Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP

- Provide expert-level platform training and consultation to client stakeholders

- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed

- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development

- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices

- Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale

- Communicate complex technical concepts clearly to both technical and non-technical stakeholders

- Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution

- Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Qualifications :

Minimum Qualifications

- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

- Fluent in both written and spoken English

- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols

- Advanced expertise in REST and SOAP API integrations and troubleshooting

- Strong working knowledge of Excel and HTML

- Demonstrated ability to manage multiple complex client projects simultaneously

- Excellent problem-solving, time management, and prioritization skills

- Strong communication and presentation skills for technical and non-technical audiences

- Proven ability to document processes and create technical enablement materials

- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Preferred Qualifications :

- Bachelor's degree in computer science, Information Technology, or a related field.

- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

- Additional language proficiency is a plus

- Experience working with enterprise clients and/or within the e-commerce industry

- Familiarity with remote-based training tools

- Project Management experience or certification (e.g., PMP, Agile)

- Demonstrated success in developing online technical training content

- A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives