About Chubb :

Chubb is a world leader in insurance with operations in 54 countries and territories, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance.

Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE : CB) and is a component of the S&P 500 index.

About Chubb India :

At Chubb India, we are on a digital transformation journey driven by engineering excellence and analytics. We are a Great Place to Work certified organization with over 2500 professionals.

Position Summary :

As an Incident Manager in Chubb's Technology Operating Center (TOC), you will own the end-to-end lifecycle of IT incidents. This is a hands-on command role requiring you to lead bridge calls, drive resolution, and communicate with stakeholders.

What You Will Do :

- Own and chair major incident bridge calls, driving technical teams toward resolution.

- Apply structured incident command : establish roles, maintain situational awareness, and escalate decisively.

- Identify, prioritize, and classify incidents (P1/P2) in ServiceNow.

- Coordinate across infrastructure, application, network, and cloud teams.

- Draft incident notifications and provide executive-level summaries.

- Lead post-incident reviews (PIRs) and drive root cause analysis.

- Coach junior team members on incident management practices.

What We Are Looking For :

- 5+ years in IT operations or infrastructure support with incident/problem management experience.

- Proven track record commanding P1/major incident bridge calls.

- Hands-on experience with ServiceNow.

- Working knowledge of ITIL incident and problem management frameworks.

- Strong verbal and written communication skills.

Preferred Skills :

- ITIL Foundation certification.

- Experience in large, complex enterprise environments.

- Familiarity with cloud infrastructure (AWS, Azure, or GCP) and notification tooling (PagerDuty, OpsGenie).

- Background in financial services or regulated industries.

Benefits :

- Comprehensive health coverage, flexible work options, and generous paid time off.

- Savings and investment plans (NPS, ESPP, LTIP).

- Continuous learning through education reimbursement and certification programs.

Application Process :

1. Submit your application via the Chubb Careers Portal.

2. Engage with our recruitment team for an initial discussion.

3. Participate in technical/functional interviews.

4. Final interaction with Chubb leadership.

As Head of PMO Capability for Chubb India, I find my role inspiring to be working with senior leaders and key decision makers, exciting to collaborate with cross-functional and multi-cultural teams, and energizing to work in an inclusive environment....