Capgemini - L3 Java Support Engineer

Role Overview :

We are looking for an experienced Java L3 Support Engineer to provide advanced technical support for business-critical Java applications. The candidate will be responsible for resolving complex production issues, performing root cause analysis, driving problem management, and ensuring application stability and performance.

Key Responsibilities :

- Provide Level 3 support for Java-based enterprise applications.

- Analyze and resolve complex production incidents within defined SLAs.

- Perform Root Cause Analysis (RCA) and implement permanent fixes.

- Monitor application performance and proactively identify issues.

- Collaborate with development, infrastructure, and business teams to resolve production challenges.

- Support application deployments, release activities, and post-release validation.

- Debug application issues using logs, stack traces, and monitoring tools.

- Handle problem management activities and drive continuous service improvements.

- Participate in on-call support and major incident management.

- Create and maintain support documentation, runbooks, and knowledge articles.

Technical Skills :

- Core Java: Java 8/11/17, Multithreading, Concurrency, Collections, Exception Handling, JVM Memory Management, Performance Tuning.

- Frameworks: Spring Boot, Spring MVC, RESTful Web Services, Hibernate/JPA.

- Databases: SQL (Oracle, MySQL, PostgreSQL, SQL Server), Query Optimization, Database Performance Analysis.

- Middleware & Messaging: Apache Tomcat, WebLogic/WebSphere, Kafka/JMS/MQ.

- Cloud & DevOps: AWS/Azure, CI/CD Tools (Jenkins, GitLab), Docker, Kubernetes.

- Monitoring Tools: Splunk, Dynatrace/AppDynamics, ELK Stack, Grafana, ServiceNow, Jira.

Required Experience :

- 5 - 8 years of experience in Java Application Support and Development.

- Minimum 3+ years in L3 Production Support.

- Experience handling P1/P2 incidents and problem management.

- Strong troubleshooting and debugging skills.

- Experience working in ITIL-based support environments.

Educational Qualification :

- Bachelor's Degree in Computer Science, Information Technology, or related field.