Description :

As a Software Engineer, you will be a key contributor to the stability and performance of our critical production systems. Your responsibilities will include providing timely support and performing application development across our core technology stack, including C# .NET, and VB.NET. You will also directly manage and troubleshoot applications that interface with on-site manufacturing units. This role requires a focus on practical problem-solving, meticulous change control, and clear communication with on-site stakeholders to ensure seamless operations. You will also be responsible for maintaining and improving Standard Operating Procedures (SOPs).

What Youll Do :

Production Support (50%) :

- Triage and resolve tickets within defined SLAs using Jira; provide clear status, hypothesis, and resolution summaries.

- Perform approved data fixes and validations in Microsoft SQL Server Management Studio (SSMS) under established change-control and safety procedures.

- Reproduce issues, analyze logs/telemetry, identify likely root causes, and propose durable fixes.

- Update Confluence pages with Standard Work procedures, FAQs, and checklists as processes evolve.

Application Development (50%) :

- Implement features and bug fixes in C# .NET and VB.NET.

- Contribute to machine-interfacing modules (device I/O, services, desktop apps) following on-site safety and release protocols.

- Write unit/integration tests, participate in code reviews, and improve diagnostics/observability.

- Build small utilities to streamline common data-fix or operational workflows.

On your first day, well expect you to have :

- Minimum 5 years of professional experience with C# .NET and VB.NET.

- Solid SQL skills and hands-on experience using SSMS (queries, updates, transactions).

- Working knowledge of Jira (ticket workflows, SLAs, dashboards) and Confluence (editing/organizing pages).

- Able to analyze the existing code and systems.

- Familiarity with Git, Windows applications/services, and basic troubleshooting on Windows.

- Ability to work on-site in lab/production environments and follow safety/change-control procedures.

- Clear written and verbal communication with operations and engineering stakeholders.

We'd be super excited if you have :

- Exposure to VB6.

- Experience with hardware/machine interfaces (serial/USB/TCP, drivers, instrument control) or industrial/lab settings.

- Scripting for automation (PowerShell/Python) and basic networking.

- Familiarity with CI/CD and monitoring/logging tools.