Calderys - IT Operations Applications Service Owner - Build & Release

Description :

Mission :

The Operations Application IT Service Owner is responsible for the full lifecycle ownership of critical IT global applications that support business operations, such as manufacturing systems, supply chain, R&D, innovation, inventory, logistics, and procurement platforms.

This role ensures these applications are stable, secure, optimized, and continuously aligned with the evolving needs of operational teams.

Responsibilities :

Service Ownership :

- Serve as the accountable owner for the performance, stability, and availability of assigned operational applications.

- Maintain the service strategy and roadmap, aligned with IT architecture standards and business operational goals working closely with the Operations BPO and BPA.

- Ensure applications are compliant with security, regulatory, and operational risk requirements.

Service Performance & Operations :

- Monitor application health, availability, and performance; proactively address issues to minimize downtime.

- Coordinate with IT operations, support teams, and vendors for incident and problem resolution.

- Lead root cause analysis for major incidents and ensure permanent solutions are implemented.

Business Relationship Management :

- Act as the primary point of contact for business functions such as supply chain, manufacturing, procurement, and logistics through the Business Process Management structure of the Operations BPO and BPAs.

- Understand operational business processes and translate them into IT service requirements and enhancements.

- Collaborate with business users to drive process improvements through technology.

Change & Release Management :

- Manage application lifecycle activities such as upgrades, patching, integration, and decommissioning.

- Ensure structured change control processes are followed to minimize risk to operations.

- Plan and execute release deployments with minimal business disruption.

Vendor & Financial Management :

- Manage vendor relationships for application support and licenses.

- Track and manage budgets for application maintenance, enhancements, and support.

- Ensure vendor performance aligns with SLAs and business expectations.

Continuous Improvement & Innovation :

- Identify opportunities to enhance system efficiency, user experience, and automation.

- Promote best practices in service management (ITIL) and leverage analytics to drive decisions.

- Lead or support digital transformation initiatives within operations.

Requirements :

- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.

- 5+ years of experience in IT Operations projects and service management, with a focus on operational or enterprise systems (e.g., SAP, Oracle ERP, Infor, MES, WMS).

- Solid understanding of business operations, such as supply chain, manufacturing, or logistics.

- Experienced in translating demand from Idea to requirements that are used as a basis for workload estimation and (detailed) solution design.

- Proven Project Management skills, leading small to medium size projects and familiar with common project methodologies (Agile, Prince II).

- Experience in ITIL-based service delivery, incident/problem/change management.

- Strong stakeholder engagement and vendor management skills.

- Understanding of integration platforms (e.g., Mulesoft, Dell Boomi) and cloud environments (Azure, AWS).

- Experienced in translating demand from Idea to requirements that are used as a basis for workload estimation and (detailed) solution design.

- Proven Project Management skills, leading small to medium size projects and familiar with common project methodologies (Agile, Prince II).