Role & Responsibilities :

This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure as per agreed service levels and risk thresholds defined by the Company. The incumbent will partner with the Business Applications & Digital Team leads and collaborate for complete functional delivery and will support in planning and deployment of all technology projects. The position will also handle all external vendor deliveries and relationships.

Essential Functions :

- Partner with CIO to lead the technology infrastructure strategy and implementation along with information security operations for the Company.

- Lead and drive technology infrastructure & information security i.e. Technology infrastructure, Network, Server, Database, Middleware, Webserver, Service desk as per ITIL standard, Information Security towards achieving corporate objective across the organization.

- Develop enterprise standards, technology architecture, and IT operations governance processes.

- Build strategic relationships for creating value for the organization & driving Cloud strategy.

- Plan, manage projects, and provide implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

- Design & implement information security systems and develop enterprise standards and IT governance processes.

- Assist in joint review of security policies, controls, cyber incident responses, and related planning. Ensure security of the existing overall IT landscape.

- Update cyber security strategy to leverage new technology and threat information.

- Develop and maintain disaster recovery programs to ensure data integrity and technology functionality.

- Maintain robust governance structure with IT vendors/service providers. Conduct product and vendor evaluations ensuring best in class technologies.

- Ensure systems, servers, network, database, middleware, webserver, operating system, service delivery, information security, and desktop services meet agreed service levels.

- Lead delivery of 24/7 service operations and KPI compliance.

- Manage day-to-day IT infrastructure and information security to improve efficiency, cost, and end-user satisfaction.

- Oversee departmental finances, including budgeting and forecasting.

- Lead and manage an agile and result-oriented team.

Job Specific Skills :

- Strong understanding of BFSI sector, related business applications, business processes, and regulatory/governance of IT.

- In-depth experience in managing IT infrastructure, information security, IT operations, digital transformation, server architecture, business applications, network/application architecture, business continuity, IT service management (ITSM), and service desk automation.

- Hands-on technical depth for direct oversight, problem-solving leadership, and participation in complex infrastructure implementation and system upgrades.

- Excellent knowledge of IT infrastructure & information security to recommend best systems for the organization.

Educational Qualifications :

- Graduate / Post Graduate / Professional Qualification.

- Certifications like MCSE, CCNA, ITIL, Cloud Certification.