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Blue Yonder - Senior Product Support Specialist - Order Management System

Blue Yonder
10 - 14 Years
Bangalore

Posted on: 09/10/2026

Job Description

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work". Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure).

Technical Environment:

- Software: Java, Springboot, React, Gradle, GIT, Hibernate, Rest API, OAuth

- Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

- Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)

- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you'll do:

- Designing, developing and deploying modular cloud-based systems.

- Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.

- Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients.

- Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues.

- Modifying and improving existing systems.

- Suggest process improvements and implement them.

- Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure.

- Developing and maintaining cloud solutions in accordance with best practices.

- Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.

- Regularly reviewing existing systems and making recommendations for improvements.

- Interacting with clients, providing cloud support, and making recommendations based on client needs.

What we are looking for:

- 10 - 14 years of work experience.

- Must have experience in Order Management System (OMS).

- Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.

- Hands-on experience with Cloud and automation tools/technologies such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes.

- Solid understanding of collaboration tools (JIRA, Confluence), visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.

- Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs).

- Experience in shell scripting (unix, python).

- Proficiency in JIRA, Rally, or similar Agile lifecycle tools.

- Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.

- Provide technical feedback to engineering regarding product changes and enhancements.

- Deploy and automate deployment as well as monitor the client solution; ensure 99.9999% uptime and meet SLAs.

- Plan upgrades and execute towards moving all clients to the latest software version.

- Ensure secure deployments and work with security team to harden environments.

- Inspire the team, identify skill gaps, and train members on the open-source technology stack.

- Actively identify and reduce complexity in deployments.

- Create tests, tools, and diagnostic procedures for product support personnel.

- Consider operational costs in early design stages.

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