We have been retained by a leading enterprise-level mobile strategy software service provider to hire an Azure IaaS Customer Engineer, for Bengaluru, Mumbai, Delhi/NCR, Hyderabad, All India with travel rate of 75% to the client site in the respective locations.

- The client is also open to good candidates in other Metropolitan cities.

Key Responsibility :

1. Customer Engagement & Advisory Act as a trusted technical advisor to enterprise customers on Azure IaaS solutions Understand customer business needs and translate them into scalable cloud architectures Provide strategic guidance aligned with Microsofts Modern IT Architecture and Cloud Adoption Framework

2. Solution Design & Architecture Design, architect, and recommend Azure-based infrastructure solutions (IaaS/PaaS) Ensure alignment with Azure Well-Architected Framework principles (security, reliability, performance, cost optimization) Drive hybrid and multi-cloud architecture discussions where required

3. Deployment & Implementation Lead end-to-end implementation of Azure infrastructure services including VMs, networking, storage, backup, and DR solutions Support migration of on-premises workloads to Azure using best practices Implement Azure Arc, Azure Site Recovery, and Azure Backup solutions

4. Operations & Optimization Monitor and optimize cloud environments using Azure Monitor, Insights, and Policy Ensure high availability, performance tuning, and cost efficiency of deployed solutions Drive continuous improvement through proactive recommendations

5. Troubleshooting & Support Provide advanced troubleshooting support for complex Azure infrastructure issues Act as escalation point for critical incidents and ensure timely resolution Maintain high customer satisfaction through effective problem-solving

6. Governance, Security & Compliance Implement and manage governance models using Azure Policy and RBAC Ensure compliance with security best practices and enterprise standards Support customers in designing secure and compliant cloud environments

7. Stakeholder Management Collaborate with customer stakeholders, including IT leaders and executives Communicate technical concepts effectively to both technical and non-technical audiences Build long-term relationships to drive customer success

8. Knowledge Development & Enablement Stay updated with latest Azure services, features, and industry trends Conduct knowledge-sharing sessions and enablement workshops for customers Mentor junior engineers and contribute to internal capability building

9. Pre-Sales & Solution Support (if applicable) Support pre-sales teams with technical inputs, solutioning, and client presentations Assist in building proposals and solution documentation

Technical skills :

Broad knowledge of Azure infrastructure with deep understanding of the following :

- Azure Logic Apps.

- Azure Arc.

- Azure Backup.

- Azure Site Recovery.

- Azure Networking.

- Azure Storage.

- Azure Monitor.

- Azure Insights.

- Azure Policy.

- Azure virtual machines.

Well architected framework (and implementation of concepts) Cloud adoption framework (and implementation of concepts) Well rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc).

Nice to have :

- Understanding of competitor clouds and how they compare to Azure.

- Technical experience with hybrid infrastructures, architecture designs, and technology management.

- 8+ years' experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.

- Understanding of Microsofts Modern IT Architecture and Strategy.

- Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.

- Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate).

- Candidates must be able to work independently.

- Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

- Advanced Microsoft certifications are preferred.

- BA/BS (or higher) in Information Technology or equivalent experience.

- Expert level of Microsoft enterprise software product offerings.

- Excellent demonstrated customer service skills.