We are seeking a skilled Kantata Professional Services Cloud Developer with hands-on experience in Mavenlink (Kantata OX) to support, customize, and enhance our professional services automation platform. The ideal candidate will have a strong understanding of project lifecycle management, resource planning, and integrations within the Kantata ecosystem.

Key Responsibilities :

- Develop and maintain custom solutions within the Kantata Professional Services Cloud (Mavenlink) platform.

- Configure workflows, dashboards, and reports to meet business requirements.

- Integrate Kantata with other enterprise systems (e.g., Salesforce, ERP, HRIS).

- Collaborate with stakeholders to gather requirements and translate them into technical specifications.

- Troubleshoot and resolve issues related to Kantata configurations and integrations.

- Support data migration, API development, and automation initiatives.

- Stay updated with Kantata product updates and best practices.

- Infrastructure and Operations : Ensure the reliability and scalability of critical systems by designing and managing robust infrastructure solutions.

- System Monitoring : Proactively monitor system health, using performance metrics and automated tools to detect potential issues before they impact users.

- Incident Management : Lead response efforts during service disruptions, ensuring swift resolution and minimal downtime.

- Problem Solving : Analyze root causes of system failures and implement long-term fixes to enhance system reliability.

- Automation : Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.

- Collaboration : Partner with development teams to align on reliability goals and implement best practices into software design and deployment.

- Documentation : Maintain comprehensive system documentation to support consistent and efficient troubleshooting and knowledge sharing.

- Continuous Improvement : Drive innovation by identifying areas for enhancement and applying cutting-edge technologies and operational practices.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or related field.

- 6+ years of experience working with Mavenlink/Kantata or similar PSA tools.

- Proficiency in REST APIs, JavaScript, and workflow automation.

- Experience with Salesforce integration is a plus.

- Strong analytical and problem-solving skills.

- Excellent communication and documentation abilities.

- Service Reliability : Experience with managing and maintaining highly-available systems, including cloud-based infrastructure.

- Programming : Proficiency in programming to automate repetitive tasks ("toil") to reduce manual effort and human error.

- Monitoring & Observability : Solid understanding of monitoring tools, incident management platforms, and metrics analysis.

- Technical Depth : Deep knowledge of system performance optimization and troubleshooting methodologies. Experience with cloud platforms, databases, CI/CD, distributed systems, and security best practices.

- Communication & Collaboration : Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.

- Problem Solving : Ability to thrive in high-pressure situations and demonstrate a calm, methodical approach to problem-solving. Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.

- Systemic Thinking : Ability to view interconnected systems holistically anticipating the broader impact of changes and designing for resilience.

- Ownership and Proactiveness : Take responsibility for the reliability and performance of services. Proactively identifying potential problems, performance bottlenecks, and areas for improvement before they impact users.

Education & Experience :

- Education : Bachelors or Masters Degree in Information systems, Computer Science / Computer Engineering or equivalent.

- Experience : 6-10yrs of experience