Requirements :

- 4-8 years of prior technical support experience with deeper knowledge in AVEVA PI data historian application.

- Experience in implementation, RT reports developments, maintenance and technical support of AVEVA PI system.

- Strong understanding of AVEVA PI architecture and business functionality.

- Rich experience in Agile methodologies and DevOps tools.

- Strong in database (Oracle / SQL) querying and writing stored procedures.

- Ability to work collaboratively and efficiently with multiple teams in multiple geographies.

- Experience on Windows application environment and understanding of client-server / distributed computing concepts.

- Understanding of incident, problem, change, and release management processes.

- Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.

Main Responsibilities :

- Understand user requirements and deploy / expand AVEVA PI in sites / lines.

- Produce the documents as part of the project deliverables in line with GDP expectations.

- Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with AstraZeneca standards, change control procedures.

- Take ownership of issues through from delivery or issue resolution or escalation, as appropriate.

- Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management.

- Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams.

- Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.

- Train, guide and mentor new hires in the team.

Industry Experience:

- Experience in Pharma/Life Sciences industry is required.