Role : Automation Lead - SRE Governance

Experience : 8+ Years

Location : Bengaluru (Only)

Looking for candidates with strong experience in AI/GenAI, LLM-based automation, AIOps, SRE automation, ITSM, observability, and workflow automation.

We are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service capabilities.

Key Responsibilities :

- Lead the identification, prioritization, and implementation of SRE/IT support automation opportunities.

- Implement AI-assisted capabilities such as ticket classification, incident summarization, routing recommendations, ticket quality checks, and knowledge article recommendations.

- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.

- Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service solutions.

- Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles, and recommendations.

- Automate SRE governance reporting, dashboards, and operational metrics.

- Establish automation standards, governance, human-in-the-loop controls, and measurable benefits such as reduced MTTR, ticket deflection, reduced alert noise, and lower operational toil.

Desired Experience :

- 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.

- Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.

- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.

- Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.

- Proven ability to take automation initiatives from ideation and PoC through implementation and measurable business/operational outcomes.

- Strong stakeholder management and communication skills, with the ability to work across SRE, engineering, service management, and business teams.