Atotech Development Center - NOC Engineer

Description :

The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.

You Will Make an Impact By :

- Investigate and resolve incidents escalated by Level 1.

- Perform advanced diagnostics using logs, configurations, and scripts.

- Apply fixes or temporary workarounds to restore services.

- Escalate critical or widespread issues to Incident Manager.

- Collaborate with application, network, and infrastructure teams during major incidents.

- Document troubleshooting steps and resolution details.

- Contribute to knowledge base and SOP improvements.

Skills You Bring :

- Strong knowledge of Windows/Linux OS and networking fundamentals.

- Good knowledge of AWS, Azure, Cloud computing.

- Experience with monitoring and ITSM tools.

- Ability to analyze logs and troubleshoot application/service issues.

- Basic scripting skills (PowerShell, Bash, Python preferred).

- Good communication and problem-solving skills.

- Bachelors degree in IT/Computer Science.

- 36 years of experience in NOC or IT operations.