Atlas Systems - Infrastructure Support Engineer - Windows/Mac OS

Job Title : Infrastructure Support Engineer (End-User Support)

Location : Mumbai, India

Position Type : Full-Time | On-Site (5 Days a Week)

Overview :

We are looking for a dedicated and proactive Infrastructure Support Engineer to provide in-person end-user support and ensure smooth IT operations across the organization. This role is fully on-site and demands strong technical proficiency coupled with excellent interpersonal and communication skills to deliver a professional, high-quality support experience.

Key Responsibilities :

- Serve as the first point of contact for all on-site IT support needs, ensuring timely and courteous issue resolution

- Provide hands-on troubleshooting for desktops, laptops, printers, mobile devices, network, and conferencing equipment

- Support Windows, macOS, Office 365, VPN, and collaboration platforms (Teams, SharePoint, OneDrive)

- Manage user accounts, permissions, and access through Active Directory and related tools

- Maintain endpoint compliance and coordinate with central infrastructure teams for patching and updates

- Handle employee onboarding/offboarding, including system setup, device provisioning, and access configuration

- Log, track, and close tickets in the ITSM system, maintaining detailed and accurate documentation

- Ensure all IT assets are inventoried, labeled, and maintained in working condition.

- Collaborate with internal teams to continuously improve user satisfaction and service delivery

Required Skills and Qualifications :

- Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)

- 5+ years of experience providing on-site end-user and desktop support in a corporate environment

Proficient in :

- Windows 10/11 and macOS troubleshooting

- Office 365 Administration and productivity applications

- Active Directory, Group Policy, and basic networking concepts (LAN/Wi-Fi/VPN)

- Strong understanding of IT security best practices for endpoints

- Excellent communication, executive-level user engagement, and customer service orientation

- Demonstrated ability to stay calm under pressure and manage multiple priorities effectively

- Team player with a positive, service-minded attitude and a sense of ownership

Preferred Qualifications :

- Certifications such as CompTIA A+, Microsoft 365 Certified : Modern Desktop Administrator Associate, or ITIL Foundation

- Experience supporting conference rooms, AV systems, and executive-level users

- Exposure to ticketing systems like ServiceNow and Jira