Aternity SME

We are looking for an experienced Aternity SME with strong hands-on expertise in Aternity administration, monitoring, troubleshooting, dashboards, alerts, and Digital Employee Experience (DEX).

Key Responsibilities:

- Administer and manage the Aternity platform and agents across enterprise endpoints.

- Monitor endpoint, application, and user experience performance using Aternity.

- Create and maintain Aternity dashboards, reports, KPIs, and alerts.

- Troubleshoot Aternity agent, endpoint, application, and performance-related issues.

- Analyze DEX data to identify performance trends, anomalies, and recurring issues.

- Perform root cause analysis (RCA) and provide recommendations for improving user experience.

- Work closely with EUC, Infrastructure, Application, Network, and Service Desk teams for issue resolution.

- Support proactive monitoring and continuous improvement of the digital employee experience.

Mandatory Skills:

- 6+ years of IT experience with strong hands-on Aternity experience.

- Expertise in Aternity Administration, Monitoring, Dashboards, Alerts, and Reporting.

- Strong understanding of Digital Employee Experience (DEX).

- Experience with endpoint and application performance monitoring.

- Strong troubleshooting and RCA skills.

- Good knowledge of Windows / Enterprise Endpoint environments.

- Experience with ITSM tools such as ServiceNow is an added advantage.

- PowerShell / scripting knowledge is a plus.