Role Overview :

We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.

Key Responsibilities :

- Support IIS-hosted .NET and .NET Core applications in production environments.

- Perform IIS administration, configuration, monitoring, and troubleshooting.

- Manage SSL certificates and HTTPS configurations.

- Support application deployments, releases, and environment-related activities.

- Handle Incident, Change, and Problem Management through ServiceNow.

- Analyse IIS logs and Windows Event Viewer logs to identify application issues.

- Perform Root Cause Analysis and resolve production incidents.

- Monitor application availability, performance, and service stability.

- Coordinate with Development, Infrastructure, and Business teams.

- Support critical incidents and ensure timely service restoration.

- Maintain technical documentation, incident records, and resolution details.

Mandatory Skills :

- 3+ Years hands-on experience in IIS Administration.

- Excellent verbal and written communication skills.

- Windows Server Administration.

- .NET and .NET Core.

- SSL Certificate and HTTPS Configuration.

- Application Monitoring and Troubleshooting.

- Incident and Change Management.

- ServiceNow Ticketing.

- ITIL Fundamentals.

- Basic understanding of Active Directory.

Ideal Candidate Profile :

- 3+ Years Experience supporting enterprise applications in production environments.

- Strong troubleshooting, analytical, and problem-solving skills.

- Customer-facing application support experience.

- Ability to work effectively during critical production incidents.

- Comfortable working in US shifts and 24x7 rotational support.

- Strong ownership and commitment to maintaining stable application services.

Shift : US Shift (24x7 Support Rotation).

Work Mode : Hybrid.