Associate Manager - Applications Support

Job Title : Associate Manager - Applications Support

Job Type : Full-time & Must be Flexible to work in different time zones to support global business.

Experience : 05-10 years

Location : Bengaluru, Karnataka, India

Summary : The Oracle SaaS applications Governance and Production Support Manager will lead overall governance, service delivery, and production support operations for the Oracle application landscape primarily and other applications. This role is responsible for ensuring stable business operations, effective support processes, stakeholder governance, vendor coordination, and continuous service improvement.

Key Responsibilities :

- Lead end-to-end governance and production support operations for Oracle SaaS/Fusion applications and related platforms.

- Establish and govern support processes including incident, problem, change, release, and service request management.

- Ensure timely resolution of production issues and lead major incident management and escalation handling.

- Drive service reviews, operational governance meetings, KPI tracking, and executive reporting.

- Oversee transition from implementation to steady-state support and ensure operational readiness.

- Coordinate with business stakeholders, IT teams, implementation partners, and managed service vendors.

- Ensure compliance with internal controls, audit requirements, security processes, and governance standards.

- Drive root cause analysis, issue prevention, support stabilization, and continuous improvement initiatives.

- Monitor SLA performance, support metrics, backlog, service quality, and operational risks.

Required Experience :

- 5+ years of experience in enterprise applications, with strong exposure to Oracle Cloud / Oracle applications.

- Proven experience in managing application production support, governance, or service delivery teams.

- Proven experience leading support teams in complex enterprise environments.

- Strong knowledge of ITSM processes including incident, problem, change, release, and service management.

- Experience in stakeholder management, vendor governance, and executive communication.

Preferred Qualifications :

- Experience in large-scale Oracle Cloud support environments

- ITIL and/or Oracle certifications

- Experience with managed services and global delivery models