Description :

- Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)

- Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.

- Aware of best development practices during implementation & coach other team members to follow best practices.

- Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

- Exposure to ITIL Framework, IT Management Tools

- Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach

- Ability to work under pressure and handle crunched timelines

- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

- Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

Knowledge & experience of integration frameworks in ServiceNow

Must-Have Certifications :

- Certified System Administrator (Mandatory)

- CIS (Certified Implementation specialist (Preferred)

- ITIL Certifications (desired)

- Scrum master (Preferred)

Experience & Background :

- B-Tech/BCA/MCA/MBA

- 7+ years of IT industry experience.