Key Responsibilities :

Application & Production Support :

- Provide L2 support for enterprise applications hosted on Microsoft Azure.

- Manage and resolve complex production issues while ensuring SLA compliance.

- Lead major incident resolution and coordinate with cross-functional teams.

- Perform detailed root cause analysis (RCA) and recommend long-term solutions.

- Support production releases and deployment activities.

Technical Leadership :

- Support applications built using .NET / ASP.NET Core.

- Troubleshoot Azure PaaS services, Azure Logic Apps, Azure SQL, and API integrations.

- Monitor application performance using Azure Monitoring and Application Insights.

- Support SharePoint Online and OpenText enterprise platforms.

- Ensure stability and availability of SaaS applications running on Microsoft Cloud.

- Drive automation and monitoring improvements to enhance operational efficiency.

Operational Excellence :

- Mentor junior support engineers and provide technical guidance.

- Participate in operational governance and service improvement initiatives.

- Collaborate with development, infrastructure, and business teams to improve application reliability.

- Prepare RCA reports and support continuous improvement activities.

Qualifications and Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 6-10 years of experience in Application Support or Production Support.

- Strong experience supporting enterprise applications on Microsoft Azure.

- Experience handling major production incidents and leading RCA activities.

- Good understanding of ITIL-based support processes is preferred.

- Excellent communication, stakeholder management, and leadership skills.

Technical Expertise :

- Strong understanding of Azure architecture.

- Hands-on experience with .NET / ASP.NET Core.

- Azure PaaS services.

- Azure Logic Apps.

- Azure SQL performance tuning.

- Azure Monitoring.

- Azure Application Insights.

- API integrations.

- SharePoint Online administration and support.

- OpenText platform support.

- SaaS architecture on Microsoft Cloud.

- AI-enabled enterprise platforms.

- Major incident management.

- Root Cause Analysis (RCA).

- Operational governance.

- Technical leadership.

- Automation and monitoring optimization.