Application Support Engineer - IT Operations

JOB DESCRIPTION :

- Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

- Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

- Provide incident, problem, and event management according to the ITIL framework.

- Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's.

- Drive incident, request, work driver and alert reduction efforts across an application cluster.

- Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

- Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills :

- Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.

- Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions.

- Should be comfortable around APIs and their implementation.

- Should be comfortable in troubleshooting/coordinating for any service issues on Azure.

- Certification encompassing this is good to have.

- Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.

- Good communication skills and can explain complex technical issues to senior business stakeholders.

- Proven incident & crisis manager who works well under pressure.