- Participate in eyes on glass monitoring and play a key part in alert response and Incident Management processes.

- Provide technical support for complex, cloud-hosted applications.

- Troubleshoot and resolve high-severity, complex issues across multiple systems.

- Perform routine application maintenance, patching, and upgrades.

- Monitor daily data processing activities and troubleshoot operational failures.

- Build and enhance proactive monitoring and alerting tools.

- Contribute to automation initiatives using Ansible, Python, or Perl scripting.

- Assist in setting up and securing new application instances and environments.

- Participate in change management processes: creating deployment/rollback plans and executing patches or fixes.

- Create and maintain a comprehensive knowledge base of technical solutions and resolutions.

- Develop and maintain deployment scripts for various environments (UAT vs.

PROD).

- Tune application and web server configurations for performance optimization.

- Collaborate with R&D, Professional Services and other Operations teams to implement, maintain infrastructure and application.

- Develop and maintain internal tools and utilities to improve support efficiency.

- Drive clear and timely communication with stakeholders during critical incidents.

- Be flexible to work in a 24x7 shift model, including off-hours and on-call duties.

Have you got what it takes ?

- BS or MS Computer Science or related degree.

- 1-1.5 years of relevant experience.

- Excellent hands-on experience in managing Application Support (tier3/tier2 apps).

- Strong problem solving, analytical and communication skills.

- Exposure in handling complex application performance issues.

- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.

- Excellent Troubleshooting skills.

- OS level knowledge (Windows or Linux/Unix).

- Database skills (SQL, Oracle or Postgres / Casandra).

- Application Server (Skills on any of Middleware technologies e.g. Tomcat, WebLogic, WebSphere).

- Good understanding on Networking, Load balancers.

- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, PowerShell etc.

- Experience in working with tools like OpsGenie, Nagios, Rundeck.

You will have an advantage if you also have :

- Experience with AWS Portal and familiarity with AWS services.

- Experience in Banking / Financial domain.

- Experience with SQL Database querying.

- Experience of Scripting (Python, Perl, Power Shell).

- Experience of configuring Application Monitoring and Dashboards (e.g. Grafana, Kibana).

- Experience working in an ITIL environment (e.g. Incident Management, Change Management).