Key activities are to :

- Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations.

- Provide production support on issues faced during day to day operations and running of system real time & batch interfaces.

- Should have excellent customer facing & communication skill, both written and verbal.

- Ability to handle customer expectation for issues received over email or verbally.

- Need to update customer verbally or via email on the progress made towards resolution of an issue reported.

Role :

- Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in US, Europe & Asia.

- Provide diagnostics & troubleshooting & solutions to product & production issues.

- Need to work in a global team located across the globe to provide product on SLA and to meet quality standards.

- Verbal and written communication with international customers.