Job Title : Application Runbook Administrator (Cutover SaaS)

Location : PAN India

Job Type : Full time role

Work Type : Remote

Notice : Immediate to 15 days

Job Description :

The Application Runbook Administrator is responsible for administering and operationalizing Cutover SaaS platform to plan, build, govern, and execute runbooks for application recovery, environment changes, and key operational events.

This role ensures runbooks are accurate, standardized, auditable, and aligned to change management and IT resilience practices, enabling predictable cutovers and reduced operational risk.

Reporting/Alignment : Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.

Primary Focus : Cutover runbook lifecycle management (build, maintain, execute, improve).

Core Value : Improve execution consistency, visibility, and auditability for resilience validation and critical events.

Scope : Enterprise applications, shared services, and cross-team dependencies where coordinated task execution is required.

Required Qualifications and Skills :

This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.

- Experience administering or power-using Cutover.

- Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.

- Ability to translate technical procedures into clear, executable, step-by-step tasks with well defined ownership and acceptance criteria.

- Strong stakeholder management and facilitation skills (coordinating cross-team tasks).

- Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.

- Familiarity with incident/problem management and post-event review practices.

- Strong attention to detail, documentation rigor, and an audit-ready mindset.

What Good Looks Like :

- Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.

Preferred Qualifications :

Preferred qualifications enhance effectiveness in complex enterprise environments and support broader automation and reporting needs.

- Experience operating in financial services and/or other highly regulated environments.

- Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and integrating runbooks with change records.

- Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation).

- Understanding of access management concepts (role-based access control, least privilege).

- Experience supporting DR exercises, major releases, or enterprise cutover events involving multiple systems and teams.

- Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook governance to iterative delivery.

- TekWissen Group is an equal opportunity employer supporting workforce diversity