Roles and Responsibilities:

- Take technical ownership of the Ansys Granta MI platform and its supporting infrastructure.

- Administer and maintain Windows Server environments running in AWS EC2.

- Support infrastructure architecture, system configuration, and platform design decisions.

- Install, configure, upgrade, and maintain application environments across development, test, and production.

- Collaborate with architects, vendors, and stakeholders to ensure the solution meets business and technical requirements.

- Monitor system health, availability, performance, and capacity.

- Troubleshoot and resolve application, infrastructure, and integration issues.

- Provide L2 and L3 support for platform users and business stakeholders.

- Support SQL Server environments and application databases.

- Administer IIS and supporting web services.

- Maintain technical documentation, operational procedures, and support guides.

- Participate in incident, problem, change, and release management activities.

- Contribute to backup, recovery, security, and business continuity processes.

- Identify opportunities to automate operational activities and improve support processes.

- Support the continued development and adoption of the platform across the organisation.

Key Requirements:

- 8+ years of experience in infrastructure engineering, application administration, or platform support roles.

- Strong experience with Microsoft Windows Server administration.

- Hands-on experience with AWS infrastructure, particularly EC2-based environments.

- Experience supporting enterprise applications in production environments.

- Experience with Microsoft SQL Server administration and troubleshooting.

- Experience with IIS administration and web application hosting.

- Strong troubleshooting skills across infrastructure, application, and integration layers.

- Experience providing L2/L3 support for business-critical systems.

- Experience with system implementation, upgrades, and lifecycle management.

- Familiarity with scripting and automation tools such as PowerShell.

- Strong communication skills with the ability to bridge technical and business discussions.