We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications.

This includes providing L2/L3 support, performing root cause analysis, managing environmental maintenance, and collaborating with development teams to deliver seamless user experiences.

Key Responsibilities :

- Provide L2/L3 support for Appian BPM applications, including incident resolution, root cause analysis, and performance tuning.

- Monitor application health, identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.

- Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases.

- Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations.

- Create and maintain detailed support documentation, runbooks, and knowledge base articles to aid in efficient issue resolution.

- Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.

- Participate in on-call rotations and ensure timely resolution of critical incidents.

- Ensure adherence to SLAs, security compliance, and change management processes.

- Provide technical guidance to internal teams on Appian architecture, deployment processes, and best practices.

Required Skills & Qualifications :

- 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform.

- Strong understanding of Appian architecture, components, and deployment pipelines.

- Experience with Appian 21.x or later versions.

- Proficiency in troubleshooting SAIL interfaces, process models, and Appian integrations.

- Experience with Appian DevOps tools such as Jenkins, Git, or Automated Deployment Manager (ADM).

- Working knowledge of SQL, REST APIs, and web services integration.

- Exposure to monitoring tools like Splunk, AppDynamics, or Dynatrace.

- Strong communication, analytical, and problem-solving abilities.

Desired Skills :

- Appian Certified Associate Developer or higher certification.

- Experience working in Agile/Scrum environments.

- Exposure to cloud platforms such as AWS or Azure, and containerization technologies like Docker or Kubernetes.

- Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow, JIRA).