About the job :

Exp : 4+ Years

Mode of work : Permanent Remote

NP : Immediate Joiners only required

JD :

We are seeking a skilled and proactive Appian Support Engineer to join our team.

In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.

Key Responsibilities :

- Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.

- Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.

- Collaborate with development teams to deploy patches, enhancements, and new features.

- Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.

- Create and maintain support documentation, knowledge base articles, and runbooks.

- Participate in on-call rotation and provide timely support during critical incidents.

- Work with Appian support and other vendors to resolve platform-level issues.

- Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications :

- 3+ years of experience in Appian BPM platform support or development.

- Strong understanding of Appian architecture, components, and deployment processes.

- Experience with Appian 21.x or later versions.

- Proficiency in troubleshooting SAIL interfaces, process models, and integrations.

- Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).

- Knowledge of SQL, REST APIs, and web services.

- Experience with monitoring tools (e.g., Splunk, AppDynamics)

- Excellent communication and problem-solving skills.

Preferred Qualifications :

- Appian Certified Associate Developer or higher.

- Experience in Agile/Scrum environments.

- Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).

- Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA