About the job:

Role: Senior Site Reliability Engineer - Salesforce

Location: Remote

Experience: 5 - 7 Years

About the company :

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision.

Role overview :

We are seeking a Salesforce Site Reliability Engineer (SRE) / Managed Services Reliability Engineer to ensure the availability, reliability, performance, and operational health of Salesforce and related managed services. The role combines SRE and DevOps monitoring practices with Salesforce platform knowledge.

Key responsibilities :

1. Monitoring & Observability :

- Monitor Salesforce applications, integrations, APIs, middleware, and related managed services using Datadog or similar observability tools.

- Track application health, performance, availability, errors, API failures, and integration issues.

- Configure and maintain operational dashboards and KPIs.

- Identify reliability and performance trends across Salesforce production environments.

2. Alert & Incident Management:

- Create, configure, and optimize alerts, thresholds, and notifications.

- Analyze alerts, identify false positives, and reduce alert noise.

- Perform initial troubleshooting and determine appropriate escalation paths.

- Coordinate with Salesforce development, integration, infrastructure, and third-party teams during incidents.

3. Salesforce Operations:

- Maintain strong working knowledge of Salesforce Sales Cloud and Service Cloud.

- Apply knowledge of Apex, APIs, integrations, Flows, governor limits, and Salesforce platform architecture.

- Monitor Salesforce jobs, integrations, API limits, failed transactions, automation failures, and other production issues.

4. Managed Services & SLA Management:

- Act as the reliability and technical operations layer for Salesforce managed services.

- Ensure incidents and service requests meet defined SLA/OLA requirements.

- Monitor operational performance against agreed service levels.

5. Reliability & Continuous Improvement:

- Identify performance, availability, and reliability trends.

- Drive improvements in MTTR, incident volume, platform availability, and alert quality.

- Automate repetitive monitoring and operational activities wherever possible.

Required technical skills:

- Strong experience in Salesforce production support, managed services, SRE, DevOps, or reliability engineering.

- Good understanding of Salesforce Sales Cloud and Service Cloud.

- Strong understanding of Salesforce APIs, integrations, Apex, Flows, governor limits, and platform architecture.

- Experience with application and infrastructure monitoring/observability tools such as Datadog or similar platforms.

- Strong incident, escalation, and problem-management experience.

Interview Process: 2 - 3 rounds of discussion.