Job Description :

We are looking for an experienced Staff Technical Support Engineer to join our advanced support team.

You will provide advanced-level technical support, helping our customers integrate with the Alation platform.

You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You'll Be Doing :

- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

- Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.

- Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

- Facilitate internal and external technical enablement sessions.

- Build and utilize complex lab setups to replicate and resolve problems.

You Should Have :

- CS degree and at least 5 years of experience as a support engineer providing enterprise software application support.

- Experience troubleshooting Linux and running shell commands.

- Experience with Relational Databases, such Oracle and Postgres.

- SQL is a must.

- Ability to diagnose and debug applications written in Java and/or Python.

- Experience with Web servers, such as Apache and Nginx.

- Experience with REST APIs

A big plus if you have experience in the following areas :

- Postgres (DB internals)

- JDBC drivers

- Elasticsearch, NoSQL, MongoDB

- Hadoop Ecosystem (Hive, HBase)

- Cloud technologies and frameworks such as Kubernetes and Docker